Bristol, England

Returns Policy

While we hope you’ll be happy with your Quayside or Cabotswood items, we know you may sometimes need to return them. We will be happy to exchange items or refund the cost of the item within 30 days of purchase/receipt, provided the items are unworn, undamaged and in their original packaging with all labelling.

Please note the following:
• It is essential that any unsuitable items, unless faulty, are returned in a re-saleable condition.
• Postage costs are not refunded

To return an item purchased online for exchange or refund by post, please include a returns form with your items.

You can download and print the Quayside and Cabotswood returns form here.

Goods must be returned to our Warehouse address which is on the returns form, we do not accept returns to our Long Ashton office address. If you have any problems please contact us: or Tel: +44 (0) 1275 392 694

How do I return an item for refund or exchange?

We recommend that you use a trackable service (Post Office or Courier) that gives you not only proof of despatch by yourself but obtains a signature upon delivery of the parcel at our warehouse.

1. CollectPlus

We personally recommend ,We understand they offer a very competitively priced service which is considerably cheaper than the Post Office. They can be found by accessing their web site as above. If you enter the postcode ‘TA6 4TP’ into the ‘Send’ box, you will be redirected to the correct page where you can follow the instructions on screen.

2. Royal Mail Postal Service

You can return the item using the Royal Mail normal postal services, Postage costs will vary depending on the weight of the parcel and postal region.

Returning goods purchased from a Quayside and Cabotswood Stockist?

If you wish to return an item you purchased from one of the Quayside and Cabotswood stockists, you must return the item to where you originally purchased it from. We can not provide any help or take any responsibility for the item if it was not purchased directly from us.

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